What is a Predictive Dialer?
A predictive dialer refers to a computerized information system, which dials several phone numbers simultaneously. To maximize productivity, most call centers operate by utilizing a predictive dialer. The dialer screens out no-answers, disconnected numbers, answering machines, and busy signals while at the same time predicting the exact time a human caller will handle the next call. In addition to that, predictive dialers measure factors such as average handle time, available lines, available agents etc., in order to accordingly adjust outbound calls. The measurement goes miles to deliver high levels of mathematical efficiency to utilize in call centers.