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Augutech is a hosted predictive dialer platform which offers predictive dialing which in turn helps improve marketing campaign effectiveness.
With the automated dialing process, a higher number of customers get contacted for a shorter period. This solution serves many industries, among them, insurance, banking and finance, real estate, home improvement lawn care and the energy sector.
Augutech predictive dialer eliminates idle time and efficiently connects live leads to your agents. In turn, it maximizes the productivity of the agency, and you will get more return without any additional fees or charges.
The Augutech hosted predictive dialer is also cloud based which makes it extremely cost effective. lt also has an open source auto dialer software which is user-friendly which can get upgraded very quickly.
The open source auto dialer software improves the call center performance and its efficiency. The dialer has affordable rates and quality rates making it convenient and highly recommendable for business purposes.
Augutech hosted predictive dialer has an inbound and outbound calling, call recording, performance analytics and automatic dialing.
These key features are suitable for small middle size businesses. The dialer can deliver sixty calls per hour per agent and can support up to forty stations at one particular moment.
Users can also be able to set a campaign to auto-dial which in turn sends live calls to available agents. Managers of the dialer are also able to monitor, interrupt and listen in to different calls from various locations this brings about improvement in the work rate hence providing better results to the business.
The dialer is capable of setting customized outbound caller IDs and dials with personalized limited time zones for example per state or as per the days of the week. This feature can detect answering machines and even play the messages for answering machine calls.
The Augutech hosted predictive dialer also enables agents to log in from any location with the aid of phone or a web browser. After the agent has managed to log in, he/she is displayed with a script to read with completed fields like addresses and names. Users of this dialer are also able to schedule a callback either as agent specific or any agent.
The unique Augutech auto-dialer software comes with an integrated private branch exchange [PBX] phone system which in turn easily handles inbound and outbound calls.
It is also a complete internet based automated phone dialer which enables one to quickly set up a business without spending much on the investment cost.
Expensive equipment is automatically not necessary due to the auto dialer software which allows you to start dialing in less than 24-48 hours quickly.
Since the Augutech hosted predictive dialer is entirely internet based, with the aid of internet linking, PC, and earpiece you can simply begin dialing.
Augutech also has a team of highly trained staff who come in handy.
It is one of the best predictive dialers because it is capable of offering dialer solutions that help increase one’s sales by up to 400% by delivering 60 calls per hour per agent making the sales team spend less time with more calls which are extremely convenient.
The SugarCRM partnered
The SugarCRM partnered with the predictive dialer provides an integrated mobile application that gives agents access to detailed customer data.
When a call connects, officers can see a popup window with the callers CRM data. This, in turn, enables operators to submit records, history, view call logs and edit the customer’s information.
Augutech agents dashboard allows dynamic call scripts, forwarding and routing, whisper couching and call recording.
The IP PBX
The IP PBX allows the users to make video calls over the internet with a high definition audio including wireless applications, integration with various CRM platforms and conferencing.
Augutech Hosted Predictive Dialer Performance Benefits
- Agents can communicate with other states by using different communication channels including IP or analog.
- The integration with sugarCRM allows the agents to efficiently interact with customers through smart search, verification ion of valid numbers and unified messaging.
- Augutech hosted predictive dialer helps boost the work rate of an agent by automatically dialing and skipping busy, disconnected calls and in turn leaves a voicemail on responding systems.
- Users of the predictive dialer can also be ahead of whatever is happening to their leads by sharing, saving CRM records, editing and getting detailed insights from campaign reports.
- The integration of the CRM enables a unified messaging platform for SMS, email and fax messages which comes with a smart list loader to efficiently upload clients list.
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